At Passkey, we do tech support and help desk different.  We don't have any inexperienced techs.  We don't have a "level 1", that you need to suffer through to talk to someone who knows you, your company and your environment.

We document.  We build checklists.  We collaborate.

We are small enough that everyone knows all the clients, and big enough we can handle a large influx of calls.  We pride ourselves on response time.  We think it's one of the fastest in town.  Or at least that's always our goal.